Customer service at online casinos 'improving'

2008-01-14 11:42:30

The quality of customer service at online casinos is improving, a new study of the industry has found.

Following a look at 100 gaming websites from the UK, research firm Talisma found that customer service is improving greatly, Online Gambling Insider (OGI) reported.

Some of the statistics from the study showed a rise in the number of phone calls being answered in less than ten seconds from 84 per cent to 90 per cent and a rise in the number of responses to e-mails from 60 per cent to 74 per cent. The figures compared 2007 with 2006.

"Companies outside the UK should sit up and listen," said OGI.

"There are still way too many companies that seem to think the fact that they operate offshore exonerates them from offers us decent service."

OGI claims to have good customer service of its own, promising to reply to all queries by e-mail within 24 hours.