Verify your account

Verify your account today. That way you’ll be able to quickly and easily transfer winnings to your bank account. Follow the steps below for more information on how to do this.

As part of the responsible gambling and security procedures required by the UK Gaming Commission, we need to verify your date of birth and address as registered in your account. You will be unable to log in until such information has been provided and verified successfully.

If your account has already been fully verified, you won’t have to do anything at all. However, if your account has not yet been fully verified, we’ll need to check your name, address and age.

Just like Rome wasn’t built in a day, the verification process isn’t instant… but don’t worry, we here at Vera&John aim to process your documents as quickly as possible!

Just follow these simple steps and you’ll be well on your way to having a verified account in no time!

In order for you to verify your account, we need copies of the following:
Government-issued photo identification, such as a valid passport, driving license or residence card.
• A document showing proof of address, such as a utility bill or bank statement no more than 3 months old.

You can contact our customer support team via live chat to get the verification process started or send us your documents via email on kyc@intercasino.co.uk.

Keep in mind that additional documentation may be requested based on your account activity.

Not sure how to create some perfect, top-notch copies? It couldn’t be easier! Just take photos of your documents with your camera or mobile phone – easy-peasy!

Photo identification

The accepted forms of ID are a passport, driver’s license, or a national identity card. The required fields are:

  • A clear photo of your face
  • Your full name
  • Date of issue
  • Date of expiry
  • Date of birth
  • MRZ lines/barcode

Please be sure to include all corners in your pictures, so that it doesn’t appear cropped. In case the document has information on both sides, please send a picture of each side.

Credit card

Take photos of both sides of your credit card. The photo needs to include:

  • Card holder’s full name
  • Expiry date
  • Card number
  • Signature

Note that you can cover up the six middle digits on the card, as well as the security code on the back of the card for your protection. However, the first six and last 4four digits still need to be visible.

As before, when taking photos, please include all corners of the document, so that it doesn’t appear cropped.

Proof of address

In order to prove your address, please send us a copy of a recent official document sent to your registered home address. This could be a utility bill, invoice, bank statement, etc.

Before you hit ‘send’, please make sure that the document contains the following:

  • Issue date (cannot be older than 3 months)
  • Your full name
  • Your home address

Yet again, when taking a picture, please include all corners of the document, so that it doesn’t appear cropped. The proof of address must have been received by post; documents which have been received digitally will not be accepted.

Also, to avoid any confusion in future, please keep your address (and other personal details) up to date on your account information.

Tips & Tricks

Please send your documents from the email address which you used while registering, so we can easily match your profile with your email address.

Please make sure your documents are easy to read.

However, please be aware that we can’t accept documents which are:

  • Black and white
  • PDF files
  • Word files
  • Excel files
  • Not yours

We only accept documents which are:

  • JPEG/JPG files
  • BMP files
  • PNG files
Why do I need to verify my account?

So, why do you even need to verify your account?

Our casino operates under a licence issued by the UKGC. To comply with the requirements of such a license, we're therefore required to follow certain procedures such as requesting various documents to verify player identity.

As much as we understand that this can be a burden on you, this method serves very well to protect people such as yourself and ensures we comply with our UK licence.

Rest assured that the processing of your documents is scrutinised by the regulator, and as it's a requirement for all UK-licensed operators, these procedures are highly advanced and hence highly secure.

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